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Senior Patient Service Associate

SingHealth

SingaporeFull-timeOn-site

Posted 23 Jun 2026

About this role

Manage patient appointments and general enquiries while maintaining high service quality and operational standards. Handle patient feedback, resolve service incidents, and coordinate with other departments to maintain call centre efficiency. Minimum GCE 'N' / 'O' Level or NITEC qualification is required. Candidates should be customer-oriented with good communication skills and the ability to work on Saturdays.

What they're looking for

Appointment ManagementCustomer ServiceCall Centre OperationsConflict ResolutionCommunication SkillsPatient Data ManagementInterdepartmental Coordination

Frequently asked questions

What does a Senior Patient Service Associate at SingHealth do?

Manage patient appointments and general enquiries while maintaining high service quality and operational standards. Handle patient feedback, resolve service incidents, and coordinate with other departments to maintain call centre efficiency. Minimum GCE 'N' / 'O' Level or NITEC qualification is requ…

What skills does this Senior Patient Service Associate role need?

Key skills for this role include Appointment Management, Customer Service, Call Centre Operations, Conflict Resolution, Communication Skills, Patient Data Management.

How much does a Senior Patient Service Associate at SingHealth pay?

The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.

Is this Senior Patient Service Associate role remote, hybrid, or on-site?

This role is on-site, based in Singapore.

How do I apply for this Senior Patient Service Associate role?

You can apply directly on SingHealth's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.