About this role
Support the implementation of feedback management processes by tracking investigations and ensuring service recovery for patients. Assist in organizing service training programs and coordinating service excellence initiatives with internal and external stakeholders.
Requires a Bachelor's Degree in any discipline with a preference for at least 2 years of experience in customer service or patient experience. Candidates should be proficient in data tracking software and possess strong empathy and resilience.
What they're looking for
Feedback ManagementService RecoveryData TrackingReport PreparationTraining and DevelopmentPatient CommunicationStakeholder CoordinationAdministrative Support
Frequently asked questions
What does a Senior Executive, Office of Patient Experience, EGH Planning Office at SingHealth do?
Support the implementation of feedback management processes by tracking investigations and ensuring service recovery for patients. Assist in organizing service training programs and coordinating service excellence initiatives with internal and external stakeholders. Requires a Bachelor's Degree in a…
What skills does this Senior Executive, Office of Patient Experience, EGH Planning Office role need?
Key skills for this role include Feedback Management, Service Recovery, Data Tracking, Report Preparation, Training and Development, Patient Communication.
How much does a Senior Executive, Office of Patient Experience, EGH Planning Office at SingHealth pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Senior Executive, Office of Patient Experience, EGH Planning Office role remote, hybrid, or on-site?
This role is on-site, based in Singapore.
How do I apply for this Senior Executive, Office of Patient Experience, EGH Planning Office role?
You can apply directly on SingHealth's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.