About this role
Establish a comprehensive patient feedback ecosystem and implement service excellence initiatives to foster a culture of compassion. Collaborate with stakeholders to provide strategic input on physical infrastructure and analyze feedback data for service improvements.
Requires a recognized degree in any discipline and at least 4 years of experience in customer service or patient experience operations. Candidates must possess strong empathy, interpersonal skills, and proficiency in English and a second language.
What they're looking for
Customer ServicePatient ExperienceStakeholder ManagementProject ManagementData AnalysisService RecoveryStrategic PlanningInterpersonal Skills
Frequently asked questions
What does a Senior Assistant Manager, Office of Patient Experience - Eastern General Hospital Planning Office at SingHealth do?
Establish a comprehensive patient feedback ecosystem and implement service excellence initiatives to foster a culture of compassion. Collaborate with stakeholders to provide strategic input on physical infrastructure and analyze feedback data for service improvements. Requires a recognized degree in…
What skills does this Senior Assistant Manager, Office of Patient Experience - Eastern General Hospital Planning Office role need?
Key skills for this role include Customer Service, Patient Experience, Stakeholder Management, Project Management, Data Analysis, Service Recovery.
How much does a Senior Assistant Manager, Office of Patient Experience - Eastern General Hospital Planning Office at SingHealth pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Senior Assistant Manager, Office of Patient Experience - Eastern General Hospital Planning Office role remote, hybrid, or on-site?
This role is on-site, based in Singapore.
How do I apply for this Senior Assistant Manager, Office of Patient Experience - Eastern General Hospital Planning Office role?
You can apply directly on SingHealth's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.