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Senior Patient Service Associate (Call Centre)

SingHealth

SingaporeFull-timeOn-site

Posted 23 Jun 2026

About this role

Manage appointment calls and general enquiries from the public and patients while maintaining high service standards. Handle patient feedback, resolve service incidents, and coordinate with other departments to maintain call centre efficiency. Minimum GCE 'N' / 'O' Level or NITEC qualification in any discipline. Experience in call centres or nursing is an advantage, along with strong communication skills and availability to work Saturdays.

What they're looking for

Appointment ManagementCustomer ServiceCall Centre OperationsConflict ResolutionCommunication SkillsPatient Data ManagementInterdepartmental Coordination

Frequently asked questions

What does a Senior Patient Service Associate (Call Centre) at SingHealth do?

Manage appointment calls and general enquiries from the public and patients while maintaining high service standards. Handle patient feedback, resolve service incidents, and coordinate with other departments to maintain call centre efficiency. Minimum GCE 'N' / 'O' Level or NITEC qualification in an…

What skills does this Senior Patient Service Associate (Call Centre) role need?

Key skills for this role include Appointment Management, Customer Service, Call Centre Operations, Conflict Resolution, Communication Skills, Patient Data Management.

How much does a Senior Patient Service Associate (Call Centre) at SingHealth pay?

The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.

Is this Senior Patient Service Associate (Call Centre) role remote, hybrid, or on-site?

This role is on-site, based in Singapore.

How do I apply for this Senior Patient Service Associate (Call Centre) role?

You can apply directly on SingHealth's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.