About this role
Act as the first point of contact for patients to manage Radiology and Specialist Outpatient Clinic appointments via various communication channels. Responsibilities include booking, modifying, and cancelling appointments while handling patient enquiries and feedback to ensure seamless service delivery.
Candidates should possess a Higher NITEC, NITEC, or GCE A/O Level qualification, with service industry experience preferred. Must be a positive team player with the ability to communicate professionally and courteously over the phone.
What they're looking for
Patient CommunicationAppointment CoordinationCall HandlingCustomer ServiceData CollectionComplaint HandlingCare CoordinationProfessionalism
Frequently asked questions
What does a Senior/Patient Service Associate, Call Centre Shared Service (Contract) at SingHealth do?
Act as the first point of contact for patients to manage Radiology and Specialist Outpatient Clinic appointments via various communication channels. Responsibilities include booking, modifying, and cancelling appointments while handling patient enquiries and feedback to ensure seamless service deliv…
What skills does this Senior/Patient Service Associate, Call Centre Shared Service (Contract) role need?
Key skills for this role include Patient Communication, Appointment Coordination, Call Handling, Customer Service, Data Collection, Complaint Handling.
How much does a Senior/Patient Service Associate, Call Centre Shared Service (Contract) at SingHealth pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Senior/Patient Service Associate, Call Centre Shared Service (Contract) role remote, hybrid, or on-site?
This role is on-site, based in Singapore.
How do I apply for this Senior/Patient Service Associate, Call Centre Shared Service (Contract) role?
You can apply directly on SingHealth's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.