IT Support Technician

The primary purpose is to deliver timely technical assistance to end-users via various channels, addressing hardware, software, and network issues to ensure smooth operations and productivity. Responsibilities include troubleshooting faults, installing/maintaining hardware and software, managing user accounts, and documenting solutions. A high school diploma or equivalent is required, though additional technical education or certifications like CompTIA A+ or MCDST are preferred. Candidates should have demonstrated experience in diagnosing and resolving end-user technical issues efficiently and possess proven customer service skills.