About this role
Provide first-level technical support via phone and email to resolve customer IT issues promptly. Manage the full lifecycle of incidents from initial classification and troubleshooting to escalation and closure.
Preferably one or more years of experience in technology administration with proficiency in MS Office. Candidates should possess a result-oriented attitude and basic networking knowledge.
What they're looking for
First Call ResolutionTechnical SupportTroubleshootingIncident ManagementMS OfficeNetwork KnowledgeTechnology AdministrationCustomer Service
Frequently asked questions
What does a #EG IT Service Desk Engineer at Singtel Group do?
Provide first-level technical support via phone and email to resolve customer IT issues promptly. Manage the full lifecycle of incidents from initial classification and troubleshooting to escalation and closure. Preferably one or more years of experience in technology administration with proficiency…
What skills does this #EG IT Service Desk Engineer role need?
Key skills for this role include First Call Resolution, Technical Support, Troubleshooting, Incident Management, MS Office, Network Knowledge.
How much does a #EG IT Service Desk Engineer at Singtel Group pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this #EG IT Service Desk Engineer role remote, hybrid, or on-site?
This role is on-site, based in Singapore.
How do I apply for this #EG IT Service Desk Engineer role?
You can apply directly on Singtel Group's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.