Singtel Group logo

Service Delivery Manager

Singtel Group

SingaporeFull-timeOn-site

Posted 31 May 2026

About this role

The Service Delivery Manager acts as the primary point of contact for managing partners and ensuring customer satisfaction through effective communication and escalation resolution. They are responsible for monitoring vendor performance against SLAs, leading infrastructure initiatives, and developing new Statements of Work. Candidates must hold a Bachelor's degree in Engineering, Business, or IT with at least 7 years of relevant experience. Specific requirements include 2-3 years in IT outsourcing or telco environments, along with ITIL Foundation and Six Sigma Green Belt certifications.

What they're looking for

Service Delivery ManagementVendor Performance ManagementStakeholder EngagementProject CoordinationSLA ManagementKPI TrackingRisk MitigationIT Outsourcing

Frequently asked questions

What does a Service Delivery Manager at Singtel Group do?

The Service Delivery Manager acts as the primary point of contact for managing partners and ensuring customer satisfaction through effective communication and escalation resolution. They are responsible for monitoring vendor performance against SLAs, leading infrastructure initiatives, and developin…

What skills does this Service Delivery Manager role need?

Key skills for this role include Service Delivery Management, Vendor Performance Management, Stakeholder Engagement, Project Coordination, SLA Management, KPI Tracking.

How much does a Service Delivery Manager at Singtel Group pay?

The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.

Is this Service Delivery Manager role remote, hybrid, or on-site?

This role is on-site, based in Singapore.

How do I apply for this Service Delivery Manager role?

You can apply directly on Singtel Group's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.