Manager, Training Allowance (Imd) (1-Year Temporary Contract)

What the role is Incentives Management Division (IMD) is part of SWDA’s Incentives Management and Enforcement Group (IMEG) which contributes to pan-organisational efforts of building an effective, responsive and inclusive CET eco-system through effective grant management, Skills Development Levy (SDL) collection, and enforcement against fraud and abuse. IMD drives effective SDL collection and grant management to contribute towards the development of a responsive and high-quality CET ecosystem. What you will be working on Reporting to the team lead, the temp manager is required to support the team in the administration and day-to-day operations of the SkillsFuture Level-Up Training Allowance and Workfare Skills Support Level Up Training Allowance Programmes. Responsibilities: 1. Handling of appeals from members of the public requiring investigation and coordination with stakeholders. 2. Perform quality checks on outsourced service partner including sampling checks to ensure service provider adheres to SOPs and complies with processing and policy requirements. 3. Assist officer to implement enhancements to the Training Allowance System (TAS). 4. Assist in the review of Standard Operating Procedures (SOPs) and issue work instructions. 5. Support stakeholder engagement activities with training providers and other partners. 6. Assist with data extraction, collation, and basic analysis to support reporting and operational needs. 7. Ad hoc duties as assigned. What we are looking for • Up to 5 years of relevant work experience in grants, operations or system development. • Good analytical and problem-solving skills. • Proficiency in systems and design thinking methodologies.• Ability to work independently, within a team, and across teams. • Good interpersonal relationship skills and adaptability to a fast-paced work environment. • Good verbal and written communication skills, including stakeholder management and presentation skills. • Proficient in word processing, spreadsheet, and presentation applications. • Knowledge of SkillsFuture Grants and Continuous Education Training (CET) and industry experience are an advantage Candidates are encouraged to sign up for a Careers & Skills Passport (CSP) account and include your CSP public profile in your resume. Please check out www.myskillsfuture.gov.sg for details on the CSP.