Data Centre Resident Technician (Rack / Stack, Cabling, Banking)

Executive Summary Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications, and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner. We are looking to hire Data Centre Resident Technicians to support Data Center operations / projects for our client in Singapore which is a leading global investment bank . Responsibilities: Hardware Support IMAC - Installations, move, add, change, decommission of IT equipment (networks, servers, networks, storage, backup devices and hardware) Coordination of disposal of decommissioned hardware Connect and disconnect cable patches to equipment in data center Hardware break fix support – installation of parts, reseat module, SFP module replacement, HDD / memory replacement Physical / visual inspection Provide onsite support during power down / up activities Troubleshooting of issues for IT equipment Receive delivery or arrange for delivery Arrange return of RMA parts to vendors Support network equipment RMA Perform end to end cable patching Coordinate with vendor for cable patching and support procurement Perform cable tracing for cable removal activity Perform cable removal request Perform rack and stack for all the network equipment or non-networking equipment purchase Inventory Management Management of data center inventory records (list of devices installed in IT facilities, spare parts and storage Rooms) Perform regular asset inventory accuracy inspection Inventory/documentation updates for new installation of structured cabling and cabling material Capacity management (space, power, cooling, cable material, patch panel port, and open frame port availability) Update Inventory portal with accurate information patch panel inventory including open frame port inventory and cabling material availability Facility Support Vendor escort / supervision Others Change management process Support physical access control and processes Support and follow the incident management process Data center access request management Provide regular reporting on progress as required (i.e. move, change, support request tickets, change tickets, etc.) Support procurement processes Regular reporting, maintain, develop and improve reporting capabilities Provide support regionally in countries and locations managed by APAC data center services team Requirements Min of 2 years of working experience in data center Good understanding and knowledge in data cabling, i.e. structured cabling and patching Good level of experience with inventory management Good level of experience with supporting change and incident management Good level of experience with project coordination Good documentation skills and record keeping Experienced in hardware support, breakfix and troubleshooting Ability to respond to issues and provide timely update, and escalation Good-to-Have Requirements Professional certification would be good but not mandatory i.e. CCNA, MSCE, etc.