Retail Operations Manager (Pharmacy)

Job Description The Retail Operations Manager is responsible for overseeing the daily operations of the pharmacy retail store to ensure efficient business performance, regulatory compliance, high standards of customer service, and achievement of sales and operational objectives. The role involves managing retail operations, supervising staff, coordinating inventory, ensuring compliance with healthcare regulations, and supporting business growth while maintaining excellent customer experience. Key Responsibilities Manage the day-to-day operations of the pharmacy retail store to ensure smooth and efficient business operations. Develop and implement operational strategies to improve productivity, customer satisfaction, and profitability. Supervise, train, and evaluate retail staff, ensuring adherence to company policies and service standards. Coordinate with licensed pharmacists to ensure smooth workflow between retail and pharmacy operations. Monitor store sales performance and implement initiatives to achieve revenue and profitability targets. Manage inventory levels, stock replenishment, and product availability, including prescription and over-the-counter (OTC) products. Coordinate purchasing activities with suppliers and distributors to ensure timely stock replenishment. Ensure proper storage, stock rotation, and inventory control to minimise product expiry and wastage. Monitor and analyse sales reports, inventory reports, and operational performance to identify improvement opportunities. Ensure compliance with company policies, retail procedures, workplace safety requirements, and applicable healthcare regulations. Oversee merchandising, product displays, promotional campaigns, and seasonal marketing activities. Handle customer enquiries and resolve complaints professionally to maintain a high level of customer satisfaction. Manage store operating expenses and identify opportunities for cost optimisation. Prepare staff work schedules and manage manpower planni…