Executive/ Senior Executive, Customer Relations (Operations)

Manage and resolve customer feedback and claims for bus, train, and taxi services while liaising with internal departments and government regulators. Handle sensitive cases, including accident-related outreach and crisis communications, ensuring all interactions are logged in the CRM. Requires a degree in Business or Mass Communication and at least 5 years of experience in a call center or customer service environment. Candidates must possess excellent English proficiency and the ability to handle challenging situations independently.