About this role
Serve as the first point of contact for technical support requests across various platforms and devices. Resolve connectivity issues and manage user accounts while documenting tickets to meet SLA targets.
Requires 1-2 years of experience in IT support or MSP environments with knowledge of Windows, macOS, and networking fundamentals. Must possess strong communication skills and proficiency in English for a business environment.
What they're looking for
IT SupportWindows OSmacOSActive DirectoryNetworking FundamentalsTicketing SystemsTroubleshootingCustomer Service
Frequently asked questions
What does a 1679 - Tier 1 IT Helpdesk / MSP Support Agent - Kenya at SOFTGIC do?
Serve as the first point of contact for technical support requests across various platforms and devices. Resolve connectivity issues and manage user accounts while documenting tickets to meet SLA targets. Requires 1-2 years of experience in IT support or MSP environments with knowledge of Windows, m…
What skills does this 1679 - Tier 1 IT Helpdesk / MSP Support Agent - Kenya role need?
Key skills for this role include IT Support, Windows OS, macOS, Active Directory, Networking Fundamentals, Ticketing Systems.
How much does a 1679 - Tier 1 IT Helpdesk / MSP Support Agent - Kenya at SOFTGIC pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this 1679 - Tier 1 IT Helpdesk / MSP Support Agent - Kenya role remote, hybrid, or on-site?
This role is on-site, based in Singapore.
How do I apply for this 1679 - Tier 1 IT Helpdesk / MSP Support Agent - Kenya role?
You can apply directly on SOFTGIC's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.