Racket Stringer (Retail & Operations)

A part of Sports Fashion Group, our racket sports retail stores specialise in badminton and tennis equipment, including rackets, strings, footwear, accessories, and performance gear. We serve players of all levels — from beginners to competitive athletes — and are committed to providing expert advice, quality service, and reliable stringing support. We are looking for a Racket Stringer (Retail & Operations) to join our team. This is a retail‑focused role, where you will manage day‑to‑day store operations and customer service, while also taking on the responsibility of professional racket stringing. The ideal candidate is customer‑oriented, detail‑driven, and passionate about racket sports. Key Responsibilities Retail Sales & Store Operations Provide friendly, knowledgeable, and professional service to customers Advise customers on racket selection, strings, grip setup, and accessories Handle day‑to‑day store operations including cashiering, stock replenishment, and inventory checks Maintain store cleanliness, visual merchandising, and product presentation standards Support the team in achieving store sales targets and service KPIs Racket Stringing Perform racket stringing services for badminton and/or tennis rackets according to customer requirements Advise customers on string types, tension, and setup based on playing style and skill level Ensure stringing jobs are completed accurately, safely, and within expected turnaround time Maintain and care for stringing machines, tools, and string inventory Track and manage stringing orders and service records Minimum Qualifications 'N' Level / 'O' Level / ITE / NITEC / Higher NITEC / Diploma Prior racket stringing experience (badminton and/or tennis) is required Retail or customer service experience is preferred but not mandatory Strong interest in badminton, tennis, or racket sports Willingness to learn and adapt in a fast‑paced retail environment Good communication skills and service‑oriented mindset Physically able to stand for extended periods during shifts Must be available to work weekends, public holidays, and retail peak periods Benefits Staff discounts 5‑day work week Opportunity to deepen expertise in racket sports retail and services Supportive team culture with room for growth