Cleaning Operations Manager

Job Responsibilities: Plan, organize, and oversee the daily operations of cleaning services across multiple client sites. Supervise, and manage cleaning supervisors and cleaners to ensure high-quality service delivery. Prepare staff duty rosters, allocate manpower, and monitor attendance to ensure adequate site coverage. Conduct regular site inspections and quality audits to maintain cleanliness standards and client satisfaction. Liaise with clients to understand service requirements, address feedback, and resolve operational issues promptly. Ensure compliance with workplace safety regulations, environmental standards, and company policies. Monitor and control the usage of cleaning chemicals, equipment, machinery, and consumables, ensuring proper maintenance and inventory control. Recruit, onboard, train, and evaluate cleaning personnel, including conducting performance appraisals and recommending disciplinary or reward actions. Prepare operational reports, incident reports, performance reports, and monthly management reports. Manage operational budgets, control costs, and implement productivity improvement initiatives without compromising service quality.