About this role
Manage service requests from airlines and customers via calls, emails, and portals within a 24/7 aviation contact center. Coordinate with specialists for AOG parts and ensure cases are resolved within established service levels.
Candidates should be Diploma or ITE graduates with strong communication skills and proficiency in Microsoft Office. Ability to work 12-hour rotating shifts and prior call center experience is highly desirable.
What they're looking for
Customer SupportCall Center OperationsCase ManagementCommunication SkillsMicrosoft OfficeMultitaskingTechnical SupportLogistics Coordination
Frequently asked questions
What does a Executive, Customer Support at ST Engineering Group do?
Manage service requests from airlines and customers via calls, emails, and portals within a 24/7 aviation contact center. Coordinate with specialists for AOG parts and ensure cases are resolved within established service levels. Candidates should be Diploma or ITE graduates with strong communication…
What skills does this Executive, Customer Support role need?
Key skills for this role include Customer Support, Call Center Operations, Case Management, Communication Skills, Microsoft Office, Multitasking.
How much does a Executive, Customer Support at ST Engineering Group pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Executive, Customer Support role remote, hybrid, or on-site?
This role is on-site, based in Singapore.
How do I apply for this Executive, Customer Support role?
You can apply directly on ST Engineering Group's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.