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IT Operations Assistant Manager (Day 2 Support)

ST Engineering Group

SingaporeFull-timeOn-site

Posted 15 Jul 2026

About this role

Lead day-to-day IT operations focusing on incident resolution, ticket management, and maintaining system stability across applications and infrastructure. Coordinate with technical teams and vendors to ensure timely closure of tickets and minimize service disruptions. Requires a minimum of 3 years of experience in IT operations or support management with strong hands-on experience in ticket management. Candidates should be familiar with ITIL processes and have experience working in critical or 24/7 operational environments.

What they're looking for

Incident ManagementTicket ManagementITIL ProcessesSystem StabilityRoot Cause AnalysisTriage CoordinationService Level AgreementsInfrastructure Support

Frequently asked questions

What does a IT Operations Assistant Manager (Day 2 Support) at ST Engineering Group do?

Lead day-to-day IT operations focusing on incident resolution, ticket management, and maintaining system stability across applications and infrastructure. Coordinate with technical teams and vendors to ensure timely closure of tickets and minimize service disruptions. Requires a minimum of 3 years o…

What skills does this IT Operations Assistant Manager (Day 2 Support) role need?

Key skills for this role include Incident Management, Ticket Management, ITIL Processes, System Stability, Root Cause Analysis, Triage Coordination.

How much does a IT Operations Assistant Manager (Day 2 Support) at ST Engineering Group pay?

The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.

Is this IT Operations Assistant Manager (Day 2 Support) role remote, hybrid, or on-site?

This role is on-site, based in Singapore.

How do I apply for this IT Operations Assistant Manager (Day 2 Support) role?

You can apply directly on ST Engineering Group's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.