Temporary Outpatient Services Associate

Responsibilities and Duties: 1. Manage service counters for patient registration, appointment scheduling and payment Register patients for outpatient visits and services efficiently Provide financial counselling to clients, explain charges and assist with various government subsidy schemes available Perform billing processes and manage cash float, including payment collection for the services rendered, and be accountable for payment collected Manage appointment scheduling and coordinate for multiple appointments accurately 2. Manage hospital general and outpatient services appointment lines Answer and triage all phone calls and address callers’ general inquiries and feedback and/or or transfer calls to the relevant department or personnel Manage phone enquiries for outpatient services efficiently, including queries for outpatient referrals and appointments 3. Undertake general administrative duties and frontline initiatives Provide administrative support such as filing, data entry and claims submission Manage email inquiries promptly Assist clinicians in general administrative duties Perform service recovery Participate in service improvement project(s) Undertake other general administrative duties and frontline initiatives as assigned Job Requirements: Minimum GCE “O” level or equivalent and above At least 2 years of working experience in customer service and/or health care services A team player with good interpersonal communication skills Able to multi-task and work in a fast-paced and dynamic environment Meticulous in handling administrative tasks Proficient in Microsoft Office and data collation Experience with healthcare IT systems (e.g. SAP, EPIC and Clinic Assist) will be an advantage Official working hours as follows: Monday to Thursday : 8.30 am to 5.45 pm Friday : 8.30 am to 5.30 pm Saturday : 8.30 am to 12.30 pm (1 Saturday per 4 weeks)