Senior/Manager, IT Service Delivery

Location: Tuas, Singapore Responsibilities: Responsible for participating in infrastructure design, systems analysis, network security, data center operations, and network and voice communication, in conjunction with the actual scenarios of the Singapore site. Provide 3rd level support for incidents and problems in infrastructure area. Act as infrastructure solution owner in the plan, design, and delivery of IT projects/solutions. Act as infrastructure expert to work with Corp. IT in technical discussion. Initialize and lead IT infrastructure optimization projects. Initialize and own all infrastructure architecture documents and keep them updated. Act as a liaison between IT and other departments to ensure that technology solutions deliver high value to the organization’sprojects and initiatives. Understand the application system lifecycle, development, implementation methods, and best practices for local operational support systems. Familiar with GMP (Good Manufacturing Practice) and GAMP 5. Familiar with GMP application systems and laboratory system support (WMS/MES/DCS, etc.). Manage and supervise vendor performance. Requirements: Bachelor’s degree in computer science, information systems, business administration or related field Minimum 5 years’ experience on infrastructure technical position to be responsible for infrastructure architecture design, daily operation troubleshooting, infrastructure project implementation. Technical background/understanding in areas of WAN, LAN, Firewall, Microsoft Platform, Physical & Virtual server (VMware maintenance) etc. Ability to work across diverse organizations and lead complex internal and external project teams. Knowledge of IT Operations at a Manufacturing site. Experience in pharmaceutical manufacturing support is a plus. Able to communicate fluently in English and Mandarin to liaise with internal and external stakeholders from China and other countries.