Programme Management Lead, Coverage Transformation

Job Summary To deliver on our CIB strategic priorities, we need to ensure we have the right operating model in place for our Coverage teams to drive greater revenue growth across the CIB franchise and maximise cross selling opportunities. To achieve this, we are mobilising a book of work working closely with senior management in CIB to redesign and implement a more integrated Coverage Operating Model (‘ClientFirst’) across Coverage, Products, Risk, Operations and other support functions within the bank. The book of work spans across 6 workstreams as follows: • Structure, Skills & Accountability • Governance & Decision Rights • Ways of Working & Coverage Model • Processes & Policies • Performance & Outcomes • Frontline Data, Technology & Tooling The role holder will provide end to end programme (‘ClientFirst’) oversight and coordination of delivery across the 6 workstreams, with accountability for functional execution with respective Coverage COO leads, Coverage MT sponsors and respective owners including Risk, Products and Operations. ClientFirst spans multiple geographies, products and control functions, requiring coordination across senior stakeholders at Group, Cluster and Country levels. Key Responsibilities Strategy • Support the Head of Transformation, Coverage and partner with the Coverage MT to ensure the Coverage operating model transformation book of work delivering the outcomes that are aligned to CIB’s strategic priorities.The role will help drive prioritisation decisions and ensures timely escalations to Coverage MT and Coverage COO. Business • Provide programme oversight and partner with the respective Coverage COO leads and the Coverage MT to drive execution across the 6 workstreams. Processes • Mobilise delivery across workstreams by establishing clear roles, responsibilities, resource allocation and ways of working. • Drive delivery execution and work with the workstream leads to ensure the work gets delivered against agreed milestones. • Manage and coordinate scope and prioritisation within the workstreams and at the programme level to minimise delays and maximise value. • Ensure timely stakeholder alignment and maintain clear communications on changes rolled out as part of the Coverage operating model transformation. People and Talent • Provide leadership and coaching to the programme team to build and strengthen programme delivery and transformation skillset within the team. • Role model inclusive leadership and cultivate a high-performance culture. • Promote innovative thinking, continuous improvement and self-development across the team. • Ensure clarity of role accountabilities (responsibilities, reporting lines, delegated authorities and objectives). • Remove delivery blockers and escalate impediments where required to protect programme outcomes. Risk Management • Own the consolidated programme risk profile and ensure proactive identification and mitigation across workstreams. • Drive timely escalation and resolution of high-impact risks and issues to Head of Transformation, Coverage and respective Coverage COO leads. • Manage and track programme interdependencies across the workstreams to avoid delivery delays and conflicts. • Strengthen delivery resilience by embedding risk management into programme routines and governance. Governance • Drive effective governance forums and artefacts (e.g., steering committee packs, programme plans, change requests, meeting minutes etc.), ensuring effective decision-making processes and escalation matrix are in place. • Ensure end-to-end compliance with governance requirements (e.g., vendor onboarding, responsible AI, change risk assessment, cloud governance, process design, etc.) Regulatory and Business Conduct • Display exemplary conduct and live by the Group’s Values and Code of Conduct. • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters Key stakeholders • Coverage Management Team • Coverage COO • Coverage COO Leads • Product COO counterparts • Finance, Risk, Compliance, Operations partners • Technology partners Our Ideal Candidate • 10+ years of experience in programme/project management,…