About this role
The Technical Support Analyst is responsible for managing and maintaining the workstation environment, including hardware and software support for end users. They will also coordinate third-party vendors, handle asset inventory, and ensure service level agreements are met through effective incident and change management.
Candidates should hold a NITEC, Higher NITEC, or Diploma in an IT-related discipline with 2-3 years of experience in IT outsourcing. Strong knowledge of call and ticket management, along with excellent analytical and customer service skills, is required.
What they're looking for
Desktop SupportHardware MaintenanceSoftware InstallationAsset ManagementMobile Device ManagementIntuneWorkspace ONE UEMIncident Management
Frequently asked questions
What does a Technical Support Analyst at StarHub Ltd do?
The Technical Support Analyst is responsible for managing and maintaining the workstation environment, including hardware and software support for end users. They will also coordinate third-party vendors, handle asset inventory, and ensure service level agreements are met through effective incident …
What skills does this Technical Support Analyst role need?
Key skills for this role include Desktop Support, Hardware Maintenance, Software Installation, Asset Management, Mobile Device Management, Intune.
How much does a Technical Support Analyst at StarHub Ltd pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Technical Support Analyst role remote, hybrid, or on-site?
This role is on-site, based in Singapore.
How do I apply for this Technical Support Analyst role?
You can apply directly on StarHub Ltd's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.