SaaS Technical Lead

Responsibilities Lead and mentor a team of SaaS/Platform Engineers. Manage day-to-day operations of enterprise SaaS platforms, ensuring high availability, reliability, performance, and SLA compliance. Drive platform governance, including security, RBAC, compliance, audit readiness, disaster recovery, and vulnerability management. Lead platform upgrades, patching, automation, monitoring, and continuous operational improvements. Support and lead migration of legacy on-premise systems to AWS Cloud. Administer observability platforms and tools (e.g., Splunk, Dynatrace) and their integrations. Manage incident, problem, change, and release management, including RCA and service improvement initiatives. Requirements: Brings along at least 8 years of experience in Enterprise Platform Engineering, SaaS Operations, IT Infrastructure, or System Engineering within medium-to-large or regulated environments. Hands-on experience managing enterprise SaaS and on-premise platforms, including AWS Cloud and on-premise to cloud migration. Strong knowledge of AWS (EC2, RDS, IAM, VPC), observability tools (Splunk/Dynatrace), automation scripting (Python/Bash/PowerShell), ITIL processes, RBAC, and security/compliance. Experience leading or mentoring platform engineers, driving operational excellence, automation, and platform reliability. Proven experience managing vendors, software licensing, escalations, and collaborating with cross-functional stakeholders (Security, DevOps, Operations, Business).