Permanent Senior Customer Service Executive (Fashion E-Commerce) At Tai Seng, Up To $3,500 +Pb

- Permanent - Up to $3,500 +PB - Mon–Fri: 10am – 7pm - Tai Seng Job Responsibilities: 1. Customer Support Respond promptly and professionally to customer enquiries via email, live chat, social media, and other communication channels. Provide accurate information regarding products, orders, promotions, shipping, and after-sales services. Deliver exceptional customer service to ensure a positive shopping experience. 2. Order Management Assist customers with order placements, amendments, cancellations, returns, refunds, and exchanges. Coordinate closely with the Operations and Warehouse teams to ensure timely order fulfilment and delivery. Monitor order status and proactively update customers on any delays or issues. 3. Issue Resolution Handle escalated customer complaints and resolve issues efficiently while maintaining high customer satisfaction. Investigate service-related concerns and collaborate with internal departments to provide effective solutions. Follow up with customers to ensure satisfactory resolution. 4. Product Knowledge Develop and maintain strong knowledge of the company's products, collections, promotions, and policies. Provide suitable product recommendations based on customers' needs. 5. Customer Experience Maintain professional, courteous, and empathetic communication across all customer touchpoints. Gather customer feedback and identify recurring issues or opportunities for service improvement. Recommend process improvements to enhance overall customer satisfaction and operational efficiency. 6. Administrative Support Process customer orders, returns, exchanges, and refunds accurately. Maintain accurate customer records and documentation. Prepare customer service reports and update relevant records when required. 7. Team Collaboration Work closely with the Operations, Warehouse, Marketing, and E-commerce teams to ensure a seamless customer journey. Provide guidance and support to junior customer service team members where necessary. Assist in onboarding and sharing best practices with new team members. Duration: Permanent Location: Tai Seng Working Hours: Mon–Fri: 10am – 7pm Salary: Up to $3,500 + Performance Bonus Requirements Minimum Diploma in any discipline. Minimum 3 years of customer service experience in the fashion, lifestyle, e-commerce, retail, or premium consumer goods industry. Experience handling complex customer cases and escalations independently. Strong problem-solving skills with a customer-first mindset. Excellent verbal and written communication skills. Detail-oriented, organised, and able to multitask in a fast-paced environment. Positive attitude with strong teamwork and interpersonal skills. Comfortable working independently while collaborating across departments. Interested applicants, kindly email your detailed resume (MS Word format is preferred): ​​​ cass@successhrc.com.sg (Reg No: R2197670 ) Please ensure that applications sent through email are no bigger than 1Mb. We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified. Success Human Resource Centre Pte Ltd (EA License Number: 97C4832 ) 160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914 T: 6337 3183 | W: www.successhrc.com.sg