Bellman

Sunset Hospitality Group is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more. SHG operates over 81 venues and with presence in 22 countries with a commitment to deliver authentic & diverse hospitality experiences that bring people together, all around the world. METT Singapore, a Heritage Icon in the heart of Fort Canning Park. The hotel blends colonial charm with contemporary soul. Just minutes from Orchard Road, this lifestyle hotel features 84 rooms and suites, 2 pools, and exclusive venues for dining, wellness, and social connection. With every detail designed to inspire meaningful moments, METT Singapore is a destination where simplicity meets refined living. As a Bellman, you are the first point of contact with our guests as they enter the hotel. Your friendly personality will spark joy to our guest and make their welcome experience a truly experience one. You are passionate to deliver true hospitality. You are in the know and always ready to assist our guests, either with their baggage delivery or call for a transportation for them to explore Singapore. Day-to-Day responsibilities: Welcome arriving and departing guests by opening and closing vehicle doors and providing a warm, courteous first and last impression of the hotel. Assist guests with the handling, transportation, and delivery of luggage to and from their rooms or designated areas. Monitor daily arrival and departure lists, with particular attention to VIP and special-arrival guests, to ensure seamless service. Coordinate with Front Office and other relevant departments to facilitate the arrival, stay, and departure of VIP guests. Assist guests during the check-in and check-out process by providing luggage assistance and escorting them as required. Escort guests to their rooms and provide an orientation of the room, including room type, key features, amenities, and directions within the hotel. Offer accurate information on hotel facilities, services, and local attractions to enhance the overall guest experience. Respond promptly and professionally to guest requests, ensuring a high standard of personalized service at all times. Maintain the cleanliness and organization of the hotel entrance, lobby, and luggage storage areas in accordance with hotel standards. Knowledge, Skills and Qualifications: Minimum NITEC, Higher NITEC, or Certificate in Hospitality, Hotel Management, Tourism, or a related discipline. 1–2 years of relevant experience in a similar role within a hotel, preferably in a luxury, lifestyle hospitality environment. Excellent customer service and interpersonal communication skills with a professional and friendly demeanor. Ability to work efficiently in a fast-paced, high-service-standard hospitality environment while maintaining attention to detail. Physically fit and able to lift and transport guest luggage as required. Willingness to work rotating shifts, including weekends and public holidays. Positive attitude, strong teamwork and the ability to remain calm and professional under pressure.