Customer Service (M&R) – Container Depot

Company Overview T B C TRANSPORTATION & TRADING PTE LTD operates in container depot and logistics services, supporting maintenance and repair functions to ensure efficient container handling and customer satisfaction. Job Summary Support the Maintenance & Repair (M&R) function by reviewing container survey reports, preparing repair estimates, coordinating repair approvals, and communicating with customers and internal teams to ensure timely, accurate repair processes aligned with standards. Responsibilities Review container survey reports, inspection findings, and photographs to verify accuracy and completeness of damage assessments. Prepare repair estimates applying appropriate repair codes and industry guidelines based on survey findings and customer requirements. Maintain accurate records of repair estimates and supporting documentation for audit and reference. Submit repair estimates through customer portals, email, or approval systems, ensuring all supporting documents are included. Follow up on pending repair approvals, rejections, and revision requests to expedite the approval process. Coordinate revisions of repair estimates based on customer feedback or additional survey findings. Maintain detailed records of estimate status and approval history for tracking and reporting. Liaise with surveyors, repair teams, depot personnel, and customers to clarify survey findings, repair requirements, and approval issues. Provide timely updates on repair status and approval progress to internal and external stakeholders. Support the efficient execution of repair activities in compliance with customer requirements and company procedures. Manage multiple repair cases and deadlines simultaneously to ensure smooth workflow. Use Microsoft Excel and Outlook proficiently for data entry, reporting, and communication. Apply problem-solving and organizational skills to resolve repair-related issues and improve processes. Demonstrate a customer-focused mindset by following up effectively on repair approvals and communications. Preferred competencies and qualifications Knowledge of container repair standards, IICL guidelines, or M&R processes. Experience in container depot operations, container inspection, M&R administration, customer service, or related logistics roles (1–3 years). Experience handling repair estimates, damage assessments, or customer approvals. Familiarity with depot management systems and customer approval platforms. Experience working with shipping lines, container leasing companies, or repair contractors. Other Information Working Conditions Office and counter-based role within a depot operational environment. Standard working hours with occasional overtime if required.