Store Manager

*Responsibilities* - Oversee full day-to-day studio operations, including staff scheduling, inventory, hygiene standards, and overall client experience - Personally perform nail and lash services while serving as the technical benchmark for the team - Design and deliver staff training programs to ensure consistent service quality and brand standards - Manage the salon's social media presence and growth across Xiaohongshu (RED), TikTok, and Instagram — content planning, posting cadence, engagement, and influencer collaborations - Track key performance metrics (revenue, average ticket size, repeat rate) and implement improvement initiatives - Handle customer complaints and escalations professionally to protect the salon's reputation - Support recruitment, interviewing, and onboarding of new staff *Requirements* - 5–10 years of management experience in a premium nail/lash/beauty studio with prior experience independently running a store preferred - Strong hands-on skills in both nail and lash services, with the ability to perform treatments and train others - Proven store operations experience: scheduling, inventory, cost control, team management - Hands-on social media operations experience, familiar with content strategies on Xiaohongshu, TikTok, and Instagram - Fluent Mandarin preferred (for communicating with the technician team and local client base) - Good English communication skills - Strong execution and results-driven mindset; able to independently resolve day-to-day operational issues - Experience building or leading training programs is a plus