Technical Service Manager

Lead Innovation. Drive Excellence. Make an Impact. Are you a passionate leader with a strong technical background in laboratory instruments, analytical equipment, or scientific solutions? Do you thrive in a fast-paced environment where customer satisfaction, operational excellence, and team development are at the heart of success? We are seeking an experienced Service Manager to lead our Physical Science Service Team and drive world-class technical support for our customers across laboratories, research institutions, universities, pharmaceutical companies, semiconductor manufacturers, and industrial facilities. What You'll Be Doing As our Service Manager, you will play a pivotal role in ensuring exceptional service delivery while leading a team of highly skilled engineers and specialists. Key Responsibilities Lead, mentor, and develop a team of Service Engineers and Technical Specialists. Manage day-to-day service operations, including installations, preventive maintenance, calibration, troubleshooting, and repair activities. Ensure timely resolution of customer issues while maintaining high levels of customer satisfaction. Drive service excellence through continuous process improvement and operational efficiency. Monitor service KPIs, resource planning, and team performance. Collaborate closely with Sales, Application, and Product teams to support business growth and customer retention. Manage service contracts, maintenance agreements, and customer escalations. Ensure compliance with quality, safety, and regulatory standards. Develop strategies to expand service revenue and enhance customer experience. What We're Looking For Requirements Bachelor's Degree in Physics, Chemistry, Engineering, Instrumentation, Life Sciences, or a related discipline. Proven experience in managing technical service teams within scientific instruments, laboratory equipment, analytical instruments, semiconductor equipment, or related industries. Strong leadership and people management …