User Operations Intern (Dtc & O2O)

As part of CHAGEE Singapore’s expansion, we are looking for a dynamic User Operations Intern to be part of the pioneering team. You will be responsible for supporting platform operations, coordinating campaign rollouts etc. If you are looking to develop your career with one of the global leading tea beverages brand and be part of this exciting expansion; send in your application now! Responsibilities Assist in the setup and coordination of operations for our Direct-to-Customer (DTC) and Third-party (O2O) channels Support the team in maintaining a smooth user experience across our app, online ordering, in-store and delivery platforms Coordinate with cross-functional teams to ensure timely execution of campaigns e.g. upload & review of app banners Monitor user journeys and help flag any operational issues or drop-offs Assist in responding to customer enquiries and ensuring prompt follow-up Help track performance of campaigns or user engagement, and assist in generating reports Support in various team projects, including ad hoc tasks as required