Food & Beverage Captain

SCOPE The overall scope of the incumbent includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction. OVERALL OBJECTIVES Recommend, take order, and serve food and beverages to customers Answer guest questions and handle guest requests in a polite and efficient manner. Connecting with customers to build a loyal customer base Inventory monitoring and waste management and reduction Cashiering duties, outlet opening and closing procedures Do routine cleaning and maintain cleanliness of workstation. Follow food and beverage safety and hygiene policies and procedures. Lead the service and act as a role model to the team. Ensure a flawless service to the highest standards and as required by the department and the hotel. Fully understand the concept of the restaurant and being able to act as a guardian in terms of service provided, food and beverages served and the guidance of the team. Ensure a great communication within the team and able to hold team meetings in the absence of the Assistant Restaurant Manager. Attend the daily Food & Beverage Meeting in the absence of Restaurant Manager and Assistant Restaurant Manager. Other ad-hoc duties REQUIREMENTS Warm, pleasant, friendly and confident, with good interpersonal skills. Possess good command of English Ideally you will have at least 1 year in a similar role within a restaurant/cafe environment. Familiar with HACCP requirements Knowledge of Health and Safety rules and procedures