Operations Manager

Responsibilities: Strategically deploy cleaning teams, plan shift rosters, and manage the logistics of multi-site operations Oversee the procurement, tracking, and maintenance of cleaning supplies, chemicals, and equipment Conduct regular walk-throughs and audits to ensure cleaning standards, health regulations, and hygiene protocols are consistently met Enforce workplace safety, conduct risk assessments, and ensure adherence to local regulatory guidelines Serve as the primary point of contact for clients, addressing concerns and boosting retention rates Respond swiftly to service feedback, investigate incidents, and implement corrective measures Oversee on-the-job training (OJT) for new hires, including teaching efficient cleaning techniques and safety protocols Conduct staff appraisals, handle disciplinary matters, and resolve employee disputes Prepare operational budgets and forecasts, and track expenses to maintain cost-effective workflows Analyse operational data and KPIs to suggest strategies that boost productivity and optimise resources Requirements: Minimum 4 years of managerial experience within the commercial cleaning, janitorial, or facility management industry Strong conflict resolution, decision-making, and communication skills to rally a diverse team Strong leadership and people management skills Good knowledge of cleaning operations, WSH regulations, and industry best practices Familiar with the commercial bidding process for outsource cleaning contracts Proven track record of handling diverse portfolio of clients in both residential and commercial cleaning Must be able to communicate in Chinese due to Chinese speaking stakeholders and clients All applications will be treated confidentially. By submitting your résumé to us, you will be deemed to have consented to us disclosing your personal information to prospective employers for their consideration. EA Licence No.: 24C2507