Guest Service Executive (Front Office)

Sofitel and its Ambassadors The Sofitel brand is based on three core values guaranteed by each employee every day:A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance, they create and nurture a relationship with their guests.The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters. You must have a passion for excellence, and a can do attitude in order to be considered for this role. Responsibilities: Sales Management Provide quality service to the guest by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay. Provide a creative Cousu Main experience to all guests Ensure all guests are welcome/farewell in a personalized manner; VIPs to be escorted to the room to introduce hotel facilities Ensure the welcome drink corner is always clean and ready Assist guests in the lobby during busy periods and whenever required Collect some guest feedbacks in order in the lobby when he/she has the opportunity, and will as well update all the Guest Comments in the Opera Guest History. Ensure the lobby is neat at all times Maintain strict security procedures with accounting procedures, issue of room keys and guest confidentiality. Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills. Carry out reception duties as required Provide a smooth and timely check in/out for all guests Ensure that guest request/s are being followed up promptly and efficiently throughout their stay; following up with traces Provide all guest with accurate and …