Customer Support Manager - Lcyl

Customer Support Manager Working Days: Monday - Friday, 8.30am to 5.30pm Location: Ang Mo Kio Techplace Salary: SGD 6,000 - SGD 7,000 Job Responsibilities Lead, manage and oversee the daily operations of the customer support team to achieve high levels of customer satisfaction and operational efficiency. Ensure good customer service through professional and timely handling of customers' enquiries, orders, quotations, service requests, concerns and escalations. Proactively communicate orders and shipment status updates, risks advice and recommendations to customers as well as senior management. Identify and drive improvements in service processes and workflows to enhance team efficiency, service quality and overall service delivery excellence. Coordinate closely with internal departments to ensure timely orders fulfilment and resolution of customer issues. Build and maintain strong relationships with customers, internal departments and senior management. Maintain accurate and detailed documentation including customer reports and operational records. Ensure compliance with company and customer policies, quality standards and regulatory requirements. Job Requirements Bachelor's Degree or Diploma in Business Administration, Engineering, Operations Management or related field. Minimum 5 years of relevant working experience in a managerial or senior leadership role. Experience in machinery, equipment or technical service industry will be an added advantage. Able to work after office hours when required (for urgent customer support). Cheong Yeat Long | R25145358 The Supreme HR Advisory Pte Ltd | EA 14C7279