Senior Regional Executive (Service Partner Management)

Senior Regional Executive (Service Partner Management) Job summary Regional governance and enablement role supporting Southeast Asia Companies in the development and management of Company's Service Partner ecosystem. Responsible to establish Service Partner framework, performance measurements, governance standards, and operational policies to ensure sustainable, performance driven, customer-centric service network across the region. Work closely with SEA Companies’ Customer Service teams and Regional Technical teams to drive partner capability development, performance improvement, and operational excellence. In scope for both B2C and B2B Service Partners. Key Responsibilities Partner Governance Develop and govern service partner frameworks (appointment, assessment, categorization, development, motivation) Establish holistic visibility of partner metrics (service level, business, MIF) with dashboards to better facilitate service partner review and development initiatives Service Governance Review and improve service policies, standards, and operational frameworks. Drive harmonization and best practice across SEA Companies. Compliance & Control Support governance, compliance, audit, and personal data protection requirements. Monitor adherence to policies and coordinate corrective actions where required. Strategic Projects Lead or support service transformation/ strategic projects including coordination with key stakeholders (HQ, Business units, SEA Companies) Job Requirements Bachelor's degree in business, Engineering, Operations Management, Information Systems, or related disciplines. Minimum 5 years of relevant working experience. Experience in customer service, operations, business process improvement, governance, project management, or service partner management is preferred. Strong analytical, problem-solving, and communication skills. Ability to work effectively with stakeholders across different countries and functions. Proficient in Microsoft Excel and PowerPoint. Experience with Power Bl, CRM systems, or data analytics tools will be an advantage. Preferred Attributes Self-driven and proactive. Strong organizational and stakeholder management skills. Comfortable working in a regional and cross-cultural environment. Able to manage multiple priorities and projects simultaneously.