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Senior Customer Service Representative

Thermo Fisher Scientific

SingaporeFull-timeOn-site

Posted 16 Jun 2026

About this role

The role involves managing end-to-end order processing in SAP, handling complex customer inquiries, and coordinating with logistics and manufacturing teams. Additionally, the representative is responsible for meeting operational KPIs and contributing to process improvement initiatives. Candidates should have 4-5 years of professional customer service experience and proficiency in SAP and Microsoft Office. A degree in Business Administration, Sciences, or a related field is preferred.

What they're looking for

SAPMicrosoft Office SuiteOrder ProcessingCustomer Relationship ManagementProblem SolvingWritten CommunicationVerbal CommunicationProcess Improvement

Frequently asked questions

What does a Senior Customer Service Representative at Thermo Fisher Scientific do?

The role involves managing end-to-end order processing in SAP, handling complex customer inquiries, and coordinating with logistics and manufacturing teams. Additionally, the representative is responsible for meeting operational KPIs and contributing to process improvement initiatives. Candidates sh…

What skills does this Senior Customer Service Representative role need?

Key skills for this role include SAP, Microsoft Office Suite, Order Processing, Customer Relationship Management, Problem Solving, Written Communication.

How much does a Senior Customer Service Representative at Thermo Fisher Scientific pay?

The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.

Is this Senior Customer Service Representative role remote, hybrid, or on-site?

This role is on-site, based in Singapore.

How do I apply for this Senior Customer Service Representative role?

You can apply directly on Thermo Fisher Scientific's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.