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Lead Service Delivery Manager

Thoughtworks

SingaporeFull-timeRemote OK

Posted 16 Jun 2026

About this role

Manage the delivery of managed services by fostering strong client relationships and ensuring SLAs are consistently achieved. Oversee contract compliance, financial reporting, and the proactive evolution of digital assets to maximize business value. Requires extensive experience in IT managed services delivery, ITIL/ITSM methodologies, and contract financial management. Candidates must demonstrate strong leadership skills and the ability to manage complex service transitions and stakeholder relationships.

What they're looking for

Managed Services DeliveryService Level AgreementsIncident ManagementCapacity PlanningContract NegotiationService TransitionITILITSM

Frequently asked questions

What does a Lead Service Delivery Manager at Thoughtworks do?

Manage the delivery of managed services by fostering strong client relationships and ensuring SLAs are consistently achieved. Oversee contract compliance, financial reporting, and the proactive evolution of digital assets to maximize business value. Requires extensive experience in IT managed servic…

What skills does this Lead Service Delivery Manager role need?

Key skills for this role include Managed Services Delivery, Service Level Agreements, Incident Management, Capacity Planning, Contract Negotiation, Service Transition.

How much does a Lead Service Delivery Manager at Thoughtworks pay?

The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.

Is this Lead Service Delivery Manager role remote, hybrid, or on-site?

This role is remote ok, based in Singapore.

How do I apply for this Lead Service Delivery Manager role?

You can apply directly on Thoughtworks's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.