Assistant Restaurant Manager

Roles & Responsibilities Greet and serve customers, show customers to their tables Present menus, efficiently take customer orders including any special requests Communicating with customers to ensure satisfaction and resolve any complaints Ensure orders are correct and delivered promptly Effectively communicate with Kitchen staff on order details Input order into POS system Arrange table settings and maintain a cleanliness and tidiness at the dining area Maintain the table setting by clearing courses as completed, replacing utensils and cutlery, refreshing water glasses Processing customer payments Handle customer complaints in a polite and professional manner Discuss with Kitchen staff and review daily specials, changes on the menu and requests made for reservations Maintain up-to-date working knowledge of menu items and daily specials To work independently and be a team player Comply with safety, health and hygiene policies and procedures To carry our ad-hoc duties as assigned To always strive towards best customer satisfaction ensuring customers are satisfied with their food order, beverages and service Able to handle Chinese / English Speaking customers. MUST be able to work on weekends and Public Holidays