Sales Consultant (Live-In Caregiver Agency)

About Us: Top Faith Pte Ltd is a premier agency specializing in connecting qualified live-in caregivers with families and individuals requiring personalized care solutions. We prioritize compassionate service, compliance, and seamless integration of caregivers into households. Key Responsibilities: 1. Caregiver Recruitment & Coordination Proactively engage with prospective caregivers via phone, email, or in-person consultations to assess qualifications, experience, and suitability for live-in roles. Guide caregivers through documentation processes (e.g., resume preparation, certification validation) and educate them on agency standards, ethical practices, and client expectations. Maintain a database of caregiver profiles, ensuring accuracy and readiness for client matching. 2. Client Consultation & Needs Assessment Conduct initial consultations with clients to understand care requirements (e.g., patient medical conditions, household dynamics, cultural preferences). Present tailored caregiver profiles, highlighting skills and experience aligned with client needs. Facilitate interview coordination between clients and shortlisted caregivers, ensuring clarity on roles and expectations. 3. Work Permit & Deployment Management Oversee end-to-end work permit applications: Collect client documents (e.g., employment contracts, financial proof), submit applications via MOM’s portal, and track approval status. Coordinate deployment logistics for overseas caregivers, including airport pickup, medical checkups, and orientation sessions. 4. Post-Placement Support & Conflict Resolution Monitor caregiver-client relationships post-deployment, addressing feedback or disputes through mediation and problem-solving. Manage termination processes (e.g., repatriation arrangements, work permit cancellation) while ensuring compliance with legal requirements. 5. Compliance & Documentation Ensure adherence to MOM regulations, agency policies, and data privacy laws in all transactions. Maintain meticulous records of contracts, permits, and client/caregiver communications. Qualifications & Skills: Diploma in Business Administration, Sales, Human Resources, Healthcare Management, or related fields. 1–2 years of experience in sales, recruitment, or client-facing roles (healthcare or hospitality sectors preferred). Proficiency in MOM work permit procedures and documentation. Strong interpersonal skills with ability to empathize with diverse clients/caregivers. Tech-savvy: Familiarity with CRM systems, Microsoft Office, and digital communication tools. Fluency in English and a second language (e.g., Mandarin, Malay) to liaise with multicultural stakeholders. Core Competencies: Client-Centric Approach: Ability to translate complex care needs into actionable solutions. Organizational Agility: Juggle multiple priorities (e.g., caregiver onboarding, permit deadlines) with precision. Conflict Mediation: Resolve disputes diplomatically to maintain trust and service continuity. Cultural Sensitivity: Navigate diverse backgrounds and communication styles effectively. Performance Metrics: Caregiver placement rate (target: 85% client acceptance within 30 days). Client satisfaction score (minimum 4.5/5 post-placement). Timely submission of error-free work permit applications (100% compliance). What You Will Achieve: Upon competion of this 6 months attachment, you will independently manage end-to-end caregiver-client matching, ensuring alignment of skills, expectations, and regulatory requirements. You will become adept at balancing empathy with operational efficiency, directly contributing to the agency’s reputation as a trusted partner in live-in care solutions.