About this role
Respond promptly and professionally to customer inquiries via phone, email and chat Review & standardize all customer service reply to maintain a consistently high quality service standard Monitor customer satisfaction level & identify areas for improvement Motivate team member to hit KPI Brainstorm idea to improve chat quality & customer experience Provide training & exam to customer service team Co-ordinate with marketing team to bring more new leads Roster planning Fostering a teamwork culture
What they're looking for
LeadershipMicrosoft OfficeMicrosoft ExcelCustomer Support
About Top One Service Pte. Ltd.
Industry: Administrative & support services
Frequently asked questions
What does a Customer Service Manager at Top One Service Pte. Ltd. do?
Respond promptly and professionally to customer inquiries via phone, email and chat Review & standardize all customer service reply to maintain a consistently high quality service standard Monitor customer satisfaction level & identify areas for improvement Motivate team member to hit KPI Brainstorm…
What skills does this Customer Service Manager role need?
Key skills for this role include Leadership, Microsoft Office, Microsoft Excel, Customer Support.
How much does a Customer Service Manager at Top One Service Pte. Ltd. pay?
This role lists a salary of S$3,500 – S$4,700 per month.
Is this Customer Service Manager role remote, hybrid, or on-site?
The listing is based in Islandwide. Check the posting for remote or hybrid options.
How do I apply for this Customer Service Manager role?
You can apply directly on Top One Service Pte. Ltd.'s careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.