Service Delivery Manager

· Degree in Information Technology, Computer Science, Engineering, or a related field. · Minimum 5–8 years of experience in service delivery, operations management, or technical support environments. · Experience managing mission-critical systems or large-scale enterprise platforms. · Experience in application support, including troubleshooting, issue investigation, log analysis, user support, and coordination with development or engineering teams for issue resolution. · Strong experience in incident management, problem management, and customer handling. · Experience in biometric systems, border control systems, security systems, or government projects is an advantage. · Familiarity with infrastructure, networking, servers, virtualization, cloud-native platforms, or enterprise applications is preferred. · Strong analytical, troubleshooting, and coordination skills. · Excellent communication and stakeholder management skills.