Operations Support Engineer

· Bachelor's degree in computer science, information technology, or a related field. · Proven experience as an operations engineer or in a similar role in an IT setting. · Implement change management and incident management workflows, using ITSM tools, e.g., Remedy, Zendesk, ServiceDesk, to automate workflows is advantageous. · Implement security and access control measures to control privileged access to test and production environments. · Implement full-stack monitoring (i.e. application and infrastructure) using Application Performance Management (APM) tools. Familiarity with cloud-native monitoring options (e.g., CloudWatch and Stackdriver) and the OpenAPM stack is preferred. · Identify and implement process automation to minimum downtime and human errors.Familiarity with scripting tools e.g. Terraform, Ansible is preferred. · Experienced in agile methodologies, DevOps pipelines, test-driven development, and info-security practices. · Able to work collaboratively with a high-performance team and influence with positive energy. · Resourceful and able to work out solutions with innovative thinking and new tech. · Experienced with management of cloud infrastructure and services / certification with GPC, GCC (i.e., AWS, Azure, Google Cloud) or equivalent cloud platforms will be preferred. · Excellent problem-solving skills. · Strong communication skills, with the ability to communicate complex technical issues to non-technical teams. · Good to have Sitecore XM Cloud Developer/Sitecore Order Cloud Certification