About this role
Oversee the accuracy and reliability of GenAI customer engagement tools, including chatbots and sentiment analysis. Ensure AI behaviors align with regulatory standards and intervene in complex cases where human judgment is required.
University graduate with 1-3 years of banking experience, preferably in a fast-paced contact center environment. Requires proficiency in MS Office and experience with Agile tools and business intelligence software like Tableau.
What they're looking for
AI Interaction MonitoringSentiment AnalysisQuality AssuranceGovernanceUATData AnalysisContact Centre MetricsWriting Skills
Frequently asked questions
What does a AI Quality Assurance Analyst at Trust Bank do?
Oversee the accuracy and reliability of GenAI customer engagement tools, including chatbots and sentiment analysis. Ensure AI behaviors align with regulatory standards and intervene in complex cases where human judgment is required. University graduate with 1-3 years of banking experience, preferabl…
What skills does this AI Quality Assurance Analyst role need?
Key skills for this role include AI Interaction Monitoring, Sentiment Analysis, Quality Assurance, Governance, UAT, Data Analysis.
How much does a AI Quality Assurance Analyst at Trust Bank pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this AI Quality Assurance Analyst role remote, hybrid, or on-site?
This role is on-site, based in Singapore.
How do I apply for this AI Quality Assurance Analyst role?
You can apply directly on Trust Bank's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.