Guest Relations Manager

1. Guest Experience & Service Welcome and attend to guests professionally upon arrival. Manage reservations, walk-ins, and table allocations efficiently. Build and maintain strong relationships with regular and VIP guests. Ensure guest satisfaction throughout their visit and follow up on feedback. Handle guest complaints tactfully and escalate when necessary. 2. VIP & Table Management Coordinate VIP bookings, bottle service, and minimum spend requirements. Manage seating plans according to capacity and revenue optimisation. Liaise with floor staff, bar team, and security to ensure smooth service flow. Monitor guest crowd flow and maintain comfort and safety standards. 3. Sales & Revenue Support Promote events, themed nights, and special promotions. Upsell premium tables, bottle packages, and exclusive experiences. Maintain client database and follow up with guests for repeat visits. Support marketing initiatives and partnership events. 4. Compliance & Brand Representation Ensure adherence to company SOPs and service standards. Uphold dress code and entry policies professionally. Ensure responsible alcohol service awareness. Represent the brand positively both on-site and via social engagement (if required). Requirements Minimum 1–2 years of experience in hospitality, nightclub, or premium F&B environment. Well-groomed, confident, and customer-focused personality. Strong communication and interpersonal skills. Comfortable working late nights, weekends, and public holidays. Sales-oriented and target-driven mindset preferred. Available start immediate is an advantage. Willing to work midnight shift and on weekend/PH. Candidates with more relevant work experience will consider for a Assistant Manager role.