Headspa Manager

**JOB POSTING** **Position:** Branch Manager / Outlet Manager **Brand:** TTE ELEPHANT HEADSPA SINGAPORE **Location:** Marina Bay Link Mall (Flagship) / Westgate **Employment Type:** Full-Time **Salary Range:** $10,000 - $13,000+ (Commensurate with experience) --- **About TTE Elephant** TTE Elephant is a pioneering headspa brand that masterfully blends scientific scalp care with a luxurious sensory experience . Originating from Shanghai and with over 400 locations globally, we specialize in providing modern, results-oriented solutions for scalp rejuvenation, anti-aging, and stress relief . Our sleek, contemporary spaces are designed to deliver a transformative journey, combining traditional Eastern healing with modern Korean scalp care technology . We are expanding rapidly in Singapore and are looking for a passionate leader to drive our flagship outlet to new heights. **The Role** We are looking for a dynamic and experienced **Branch Manager** to lead our team. You will be responsible for overseeing all aspects of daily operations, ensuring an exceptional "TTE Elephant" client experience, and driving sales and business growth . You are not just a manager; you are a brand ambassador, a team mentor, and the driving force behind the outlet's success. **Key Responsibilities** **Operational Management** - Oversee all daily outlet operations, ensuring efficiency, service quality, and adherence to brand standards . - Maintain the highest standards of cleanliness, hygiene, and compliance with health and safety regulations in a luxury spa environment . - Manage product inventory, ordering, and stock control . - Ensure all professional equipment (scalp scanners, steamers, high-frequency tools) is well-maintained . **Team Leadership & Development** - Recruit, train, supervise, and motivate a team of therapists and receptionists . - Conduct regular performance reviews, coaching, and skills development to ensure the team delivers the signature TTE Elephant protocol with precision . - Lead by example in professionalism, grooming standards, and client engagement . - Foster a positive, high-energy, and collaborative team environment . **Customer Service Excellence** - Deliver exceptional customer experience and manage feedback or complaints professionally . - Build strong client relationships and promote customer retention programs . - Ensure consistency in consultation, treatment protocols, and service standards, overseeing the use of advanced scalp scanners to diagnose and build trust with clients . **Sales & Business Development** - Achieve revenue targets through service sales, product upselling (home-care products), and package promotions . - Monitor KPIs and implement strategies to improve performance and profitability . - Collaborate with the marketing team for promotions, events, and social media presence . **Requirements** - Minimum **3 years of managerial experience** in a spa, salon, wellness, or hospitality setting . - Proven leadership and team management skills with the ability to motivate and develop staff . - Strong customer service and communication abilities; able to communicate effectively in both **English and Chinese** (to liaise with clients and HQ) . - Sales-driven with strong business sense and a track record of meeting targets . - Detail-oriented, organized, and able to multitask effectively . - Knowledge or experience in scalp care, beauty, or wellness industry is a plus . - Proficiency in Microsoft Office and spa management systems (e.g., Zenoti, Fresha) is an advantage . **Why Join TTE Elephant?** - **Competitive Salary:** Attractive compensation package with performance incentives. - **Career Progression:** Clear career paths within a rapidly growing global brand . - **Training:** Comprehensive, paid training on the TTE Elephant method, technology, and products . - **Benefits:** Employee discounts on premium services and products . - **Environment:** A modern, stylish, and supportive work environment .