Application Support Analyst

Job description : Experience supporting enterprise applications (e.g. SAP, Anaplan, ServiceNow or other enterprise technology platforms). Experience in business analysis with proven stakeholder management skill. Experience in managing application vendors, AMS providers and delivery partners. Experience in delivering application enhancements upgrades and technology initiatives. Strong communication, coordination and problem-solving skills. Role and Responsibilities: Support HR and Corporate Services applications portfolio, ensuring stable operations and timely delivery of initiatives. Engage business stakeholders to gather requirements, perform impact assessments and support activities. Coordinate and manage application vendors, AMS providers and project partners to deliver agreed outcomes. Support the delivery of run and enhancement initiatives and projects. Coordinate testing, deployment and post-implementation activities across business and technology teams. Support technology governance, risk, audit and cybersecurity activities, including remediation tracking and compliance requirements. Facilitate application onboarding, integrations and technology lifecycle activities. Monitor and manage issues, risks, dependencies and stakeholder communications across assigned initiatives. SKILLS: SAP, Anaplan, ServiceNow, Application Support, Production support