IT Manager

Role Overview Lead the company’s IT function by ensuring technology services are reliable, secure, cost-effective and aligned with business objectives. The IT Manager is responsible for IT governance, cybersecurity oversight, stakeholder engagement, budgeting, procurement, and strategic planning. Key Responsibilities IT Leadership & Strategy Develop and maintain the company’s IT roadmap and technology strategy. Align IT initiatives with business priorities and operational needs. Lead and develop the IT team to ensure service excellence and continuous improvement. Establish IT policies, standards, and operating procedures. Governance, Risk & Compliance Oversee cybersecurity governance and risk management activities. Ensure compliance with DPTM, PDPA, client security requirements, and other applicable regulations. Chair or coordinate IT and cybersecurity governance meetings. Review and approve risk assessments, risk acceptances, and remediation plans. Ensure readiness for internal and external audits. Stakeholder Management Serve as the primary IT contact for management and business stakeholders. Gather business requirements and translate them into technology solutions. Communicate technology risks, incidents, and improvement initiatives to management. Vendor & Contract Management Manage IT vendors, suppliers, and service providers. Evaluate technology solutions and negotiate contracts. Monitor vendor performance and service delivery. Financial Management Prepare and manage IT budgets. Oversee hardware, software, and licensing expenditures. Plan hardware refresh and technology lifecycle management. Security Oversight Provide management oversight for cybersecurity initiatives. Ensure vulnerability management, incident response, and security awareness programmes are effectively executed. Review security reports and remediation progress. Service Management Ensure IT services meet agreed service levels. Monitor IT operational performance and user satisfaction. Drive continual improvement initiatives. Skills & Qualifications Educational Qualification & Experience Degree in Computer Science, Information Technology, or related field Relevant professional certifications such as ITIL, CISSP, CISM, PMP, or cloud certifications (e.g. AWS, Azure) would be an advantage 7 – 10 years of managing IT operations experience. At least 3 years in a leadership or supervisory role. Technical Skills IT infrastructure and cloud technologies. Microsoft 365 ecosystem. Cybersecurity governance and risk management. IT service management practices. Vendor and contract management.