Customer Service Officer

Job Summary: In this role as a Customer Service Officer, you will be the first point of contact for parents, students, and visitors, providing exceptional service and support, as well as handling a variety of administrative responsibilities. Key Responsibilities: Customer Service & Relationship Management: · Develop strong product knowledge to make appropriate recommendations to our customers. · Build and maintain strong relationships with students, parents, and other stakeholders. · Deliver a professional and high-quality service experience in customer-facing roles. · Identify customer needs and ensure they are addressed to maintain a consistently high level of service and satisfaction. · Responding to enquiries by phone, email, and meeting walk‑in visitors with professionalism and care. · Arrange and coordinate trial lessons for prospective students in a professional and timely manner. Administrative & Operational Support: · Enrol new students and maintain an up-to-date student database. · Maintain the orderliness of the centre to ensure a safe and conducive learning environment. · Liaise with vendors to order supplies and coordinate necessary services. · Perform any other reasonable tasks or duties to support the smooth operation of the Centre. Skills & Qualifications: · Good knowledge of Microsoft Office Words, Excel, and PowerPoint. · Good interpersonal and multi-task skills. · Willing to learn and long-term work /develop in the organization. · Minimum1-year customer service/administrative experience is preferred. · Willingness to work flexible hours, including evenings and weekends. What You'll Get: · An attractive remuneration package and performance bonus. · Career pathway and growth opportunities. · Comprehensive in-house training will be provided, helping candidates quickly develop into industry professionals.