About this role
Monitor support mailboxes and manage the end-to-end lifecycle of support tickets to ensure SLAs are met. Triage incoming issues and coordinate with L2 teams for the resolution of complex technical matters.
Requires prior experience in IT helpdesk or L1/L2 operations with familiarity in ITSM tools like Jira or ServiceNow. Proficiency in platforms such as Salesforce, Workato, or UiPath is highly desired.
What they're looking for
IT HelpdeskApplication SupportSalesforceWorkatoUiPathWorkdayTableauSlack
Frequently asked questions
What does a L1 Support Engineer at Unison Group do?
Monitor support mailboxes and manage the end-to-end lifecycle of support tickets to ensure SLAs are met. Triage incoming issues and coordinate with L2 teams for the resolution of complex technical matters. Requires prior experience in IT helpdesk or L1/L2 operations with familiarity in ITSM tools li…
What skills does this L1 Support Engineer role need?
Key skills for this role include IT Helpdesk, Application Support, Salesforce, Workato, UiPath, Workday.
How much does a L1 Support Engineer at Unison Group pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this L1 Support Engineer role remote, hybrid, or on-site?
This role is on-site, based in Singapore.
How do I apply for this L1 Support Engineer role?
You can apply directly on Unison Group's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.