About this role
Monitor and manage support mailboxes, ensuring timely response and resolution of user requests Log, track, and manage support tickets through to resolution, ensuring SLAs are met Triage incoming issues, categorised by priority and platform, and escalate complex technical matters to the L2/AMS team as appropriate Coordinate with L2 and technical teams to ensure smooth handover and follow-through on escalated issues Communicate clearly with end users on issue status, resolution timelines, and workarounds Maintain …
Frequently asked questions
What does a L1 Support Engineer at Unison Group do?
Monitor and manage support mailboxes, ensuring timely response and resolution of user requests Log, track, and manage support tickets through to resolution, ensuring SLAs are met Triage incoming issues, categorised by priority and platform, and escalate complex technical matters to the L2/AMS team a…
How much does a L1 Support Engineer at Unison Group pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this L1 Support Engineer role remote, hybrid, or on-site?
This role is on-site, based in Singapore, Singapore.
How do I apply for this L1 Support Engineer role?
You can apply directly on Unison Group's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.