Quality Assurance Engineer (Customer)

Responsibilities: Handle customer complaints, returns, and improvement requests; monitor progress and ensure efficient resolution. Coordinate customer audits, QA visits, and surveys, including follow-up activities to address findings. Manage customer requests and maintain relevant customer satisfaction metrics. Collaborate with cross-functional teams to resolve quality issues and meet customer requirements, driving product quality improvements. Requirements: Minimum Bachelor's degree in Electronics Engineering, Electrical Engineering, Material Science, Chemistry and Physics. Basic understanding of semiconductor technology. >3 years’ relevant experience in module process/integration and/or quality field handling customer. Knowledge of problem solving (8D methodology), statistical techniques, production part approval process (PPAP) and planning/project management is an advantage Knowledge of ISO9001/ISO/TS16949 or VDA6.3 standards and audit handling/experience is preferred Strong project management skills and ability to plan effectively. Excellent communication and negotiation skills; capable of effective collaboration with external partners and customers. Proficiency in presentation skills.