Officer, Customer Service

Support clients on the day-to-day Trade transaction queries on phone or emails Record all calls information according to standard operating procedures Act as an Advisor on various Trade products enquiries Work closely with various stakeholders to ensure client’s requests are fulfilled Ensure timely and accurate delivery of reporting and monitoring of department KPIs Identify and escalate client issue if any Provide excellent customer service to all clients Requirements: Good understanding of various Trade products Diploma holders / Nitec with 1 year of working experience Open to entry level, training provided. Have Trade knowledge or customer services experience is an advantage. Able to work independently with excellent verbal and email-writing skills Able to interact effectively with internal & external parties of all levels